Contact Us
Call 808-989-4883. Or, visit the contact page to get in touch with us. We are a working farm so please leave us a message if we miss you.
Mail Order
We are happy to take your order by snail mail or fax via our mail order form.
Shipping
We ship direct from Hawaii and that means everything goes by “air” not “ground”. We try to keep our shipping prices as low as possible. If you have a question about shipping call 808-989-4883, or email us.
USPS Priority Mail is typically used for orders under six pounds, PO Boxes, AK/APO/FPO and international orders. Shipping time is about 3-5 days. USPS goes everywhere, so we ship there too. Yes, we use Flat Rate boxes and pass along the savings to you! Your final shipping charge will reflect the flat rate price where possible.
If you need it faster, Fedex second-day air is available.
We offer shipping discounts on orders of 6 pounds or more. Shipping charges will be calculated based on zip code and the lowest price passed on to you.
Orders submitted by 1pm EST (8am Hawaii Time) are typically shipped the same day. We will email you a confirmation when we ship your order.
International Orders
We ship anywhere, and estimates are available in the shopping basket. Or contact us for rates to your country.
Roasted coffee and macadamia nuts do not usually require special Customs clearance, as they are “processed goods”; however, please check your specific country’s rules. Green (unroasted) coffee shipped internationally may require USDA agricultural documentation for clearance. Please contact us for more information.
Our Privacy Policy
We value your privacy as highly as our own. We will never sell, rent or otherwise disclose your personal information to anyone. In addition, credit card information is deleted from our server after we print your order. Records of your order are stored in a paper file, not online. Old-fashioned? Yes, but we like it that way. If you are still concerned about online privacy, we are happy to take your order by phone at 800-955-2332 or download our mail order form and skip the Web entirely.
Return Policy
We usually ship orders the same day. If you note an error in your onscreen order confirmation, please contact us immediately at 800-955-2332 or via email. We will do our best to correct or cancel it. However, if the order has already shipped, we apologize but we are limited in our options. We do accept returns on unopened products. We do not refund shipping on returned or refused orders.
We guarantee our freshness. Coffee and macadamia nuts are generally shipped within 3 days of roasting. If you receive a product that you feel is not satisfactory, we’re happy to replace it at no cost to you.
